Terms of Service Applying to Woosage
“Woosage” is a service operated by Vizulate Digital Limited (Registered in England, number 9213339), hereinafter referred to as the, “we”, “us” and “our” and by subscribing to Woosage you agree to accept the following terms and conditions of service.
A subscribing customer, hereinafter referred to as “you” and “your”, agrees to these terms of service by clicking the Subscribe button on the Woosage payment page.
Service
The Woosage service comprises the following:
- The Woosage software;
- Ongoing support of the Woosage software;
- Updates to the software.
Charges
Our charges cover:
- Installation of the Woosage software application
- Ongoing Woosage service, comprising licencing and support
Charges for the Woosage service are based on the level of service being subscribed to and our current charges are shown on our the Woosage website at https://woosage.com (the “Woosage Website”)
Additional charges may be incurred from time to time for services such as upgrades between services levels and relocating or reinstalling Woosage. In such cases, you will be advised of the charge in advance, which will be invoiced and must be paid for prior to receiving the additional services.
We may vary charges from time to time and you will be notified at least 30 days before they come into effect, allowing you time to cancel your subscription to the Woosage service if you chose not to accept the variation in charges.
All our charges are in GBP and are exclusive of VAT, which is added to invoices at the prevailing rate for UK customers.
Payments
Payments are made using a credit or debit card via the payment page during the subscription process.
Following payment, you will receive an invoice via email and an invite to login to our finance portal, which can be accessed at https://clients.vizulate.com/. The finance portal can be accessed to download copies of invoices, cancel subscriptions and amend payment card details.
Trials
Woosage trials are for the purpose of evaluating the suitability of Woosage to meet your requirements. Trials are for a fixed period of 30 days, starting at the end of the sign-up process (i.e. when payment is taken for the installation) and ends when the trial period expires. Trails can only be extended in exceptional circumstances and the first subscription payment will be taken automatically unless the subscription is cancelled prior to the end of the trial.
Renewals
Woosage will continue to renew automatically using the card details provided unless you cancel before the next renewal date. This policy ensures uninterrupted service as the Woosage application checks for a current subscription while running.
If we are unable to take a subscription payment you will be notified and Woosage will stop working at the end of the renewal date. Our system will attempt to take the payment again after one day and will re-try a maximum of three times over three days. You can update your payment details and make payments via our finance portal.
Cancellation
Woosage can be cancelled via our finance portal at any time. Regardless of when you cancel, the cancellation will take effect immediately before the next renewal and no refunds of subscriptions are made. There are no exceptions to this refund policy as we have no way to prevent you continuing to use Woosage after cancellation.
Upon cancellation you must uninstall the Woosage software.
Licence
The Woosage software has several components that are installed on a computer (PC or server) and on your ecommerce website.
The licence is provided via licence key or a subscription Id, which must be activated during the trial period.
The subscription grants you a non-exclusive licence to use the Woosage software on a single computer and the website defined in the Woosage settings. You are not permitted to copy or modify the Woosage software or attempt to circumvent the subscription or licence key.
Support
We will provide ongoing support for Woosage via email and online documentation at https://support.woosage.com/portal/en/kb/woosage .
If you require support, you are required to email support@woosage.com. This will raise a ticket and you will receive email confirmation with the ticket reference. We will make reasonable efforts to resolve issues raised in tickets within acceptable timeframes. Support tickets are dealt with in the order received, subject to a priority, which is assigned once the ticket has been reviewed and tis is based on the severity of the issue. Issues preventing processing will take precedence.
Email support is provided between 0900 and 1700 UK time, Monday through Friday, excluding UK public holidays.
The scope of support within the terms of service is limited to providing help with errors and warnings, explaining operational procedures relating to Woosage (how do I…?) and situations where Woosage is not running or carrying out functions as expected.
We will make reasonable efforts to provide support in circumstances outside this scope, but are not obliged to provide support for, or advice on, Sage or website related issues.
Resolving issues outside the scope of support, such as relocation or reinstallation of Woosage, may result in additional charges.
Woosage support staff may contact you to request permission to connect to the computer that Woosage is installed on for the purposes of investigating or rectifying an issue raised via a ticket.
We use Zoho Assist for remote desktop connections, which requires the download of a software application each time it is used. We will not use alternative applications (e.g. Teamviewer) for remote access and it is your responsibility to ensure necessary permission has been granted on the computer being accessed. This software allows us to control the PC or server we are connected to and you are able to see all activity. You can take control at any time and the software does not permit us to run support sessions without you first authorising access using a session ID.
We are not obliged to respond to telephone support requests unless you have subscribed to Priority Support.
Updates
From time to time we will update Woosage to add new functionality or to implement changes in Sage versions, and while we may sometimes update your software during a support call you are ultimately responsible for downloading and installing updates.
Warranty
We warrant that the Woosage software will have the functionality described on the Woosage Website provided that the operating environment conditions described on the Woosage Website are met.
We do not warrant that Woosage will meet your requirement or that Woosage will provide continuous error-free service.
We are not responsible for any delays, loss or damage caused by transferring data over communications networks, whether internal to your organisation or external, including the internet, due to the inherent nature of such communications networks.
Limitation of liability
Our entire liability to you whether in contract, tort (including negligence) or otherwise in relation to any claim (and a series of claims arising from the same or a connected series of events shall be deemed to be a single claim) shall be limited to the annual subscription charge.
Nothing in these Terms of Service excludes our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation made to you by us;
- Any other matter we cannot exclude or limit by applicable law.
Personal Data
How we collect and use your personal data is described in a separate Privacy Policy, which can be found at https://www.woosage.com/privacy-policy/ .
Confidentiality
Confidential information is information that is confidential or proprietary that both parties become privy to during the Woosage subscription, including any trial period. Both parties agree to keep all confidential information in confidence and will make reasonable efforts to ensure confidential information is not disclosed or distributed by its employees or agents.
These obligations will not apply to information that is in the public domain or that is lawfully demanded from a party by the courts, a government or regulatory body with the legal power to demand the same.
These obligations do not extend to the fact that you have become has become a Woosage subscriber and you agree to permit us to state this on our website in our list of subscribers.
Applicable Law
These Terms of Service and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim.
