FAQs

FAQs

FAQs2024-01-17T11:31:54+00:00

Frequently Asked Questions

Do you offer discounts for multiple subscriptions?2024-01-26T13:08:38+00:00

Yes, the 2nd and subsequent subscriptions attract a 20% discount.  The Onboarding fee is not discounted.

What are the requirements for using Woosage?2024-01-26T13:10:41+00:00
Woosage requires the following:
  • Your website must be running versions of WordPress and WooCommerce that are currently being supported and have their minimum requirements for PHP.
  • The Woosage50 Service must be run on a currently supported PC or server with version 6 of the .Net framework.
  • Woosage50 also requires a UK & ROI edition of Sage 50 Accounts (Essentials through Professional, including Sage 50Cloud Accounts editions) .
Can I extend my trial?2024-01-09T13:47:11+00:00

Our trial is set at 30 days to allow a reasonable time to test the functionality of Woosage. We will only extend the trial in exceptional circumstances, so we recommend that you ensure everything is ready to begin your trial.

I am a website designer/developer and I want to test it with a development/staging version of the website. Can I do this for the trial and then switch to a live website?2024-01-09T13:46:46+00:00

Yes, the website URL and API key are held in the Woosage settings.

Do you offer support during the trial period?2024-01-09T13:46:20+00:00

Yes, we offer full support during a trial and you can contact us for assistance during normal office hours (9-5, Monday to Friday, Excl. UK public holidays).

Can we install Woosage ourselves?2024-01-24T16:19:13+00:00

No. Out onboarding service includes the installation and is the quickest way to get you up and running with Woosage. Woosage is a complex product and the installation requires knowledge of Sage and WooCommerce, which is a rare combination.  Additionally, the local Windows IT environment has to be considered.

How much resource does Woosage need?2024-01-24T16:20:08+00:00
The Woosage50 service that runs in Windows takes up around 180mb of storage space and requires varying amount of memory. When idle (i.e. between processing cycles) it uses around 15-60kb of memory, depending on the subscription. This will increase during processing by a varying amount, depending on the number of orders to process and website updates to process.
The Woosage50 plugin take up around 4mb of storage space on your web server. The amount of web server CPU & memory it consumes will depend on the following factors:
  • Number of orders to process
  • Cycle pause time
  • Number of updates, which in turn will be dependant of the number of website products
How does Woosage connect to my website?2024-01-24T16:21:51+00:00

The Woosage50 Service, running on your PC or server, uses a custom REST API that is incorporated into the Woosage50 Plugin.  It has been designed to be more efficient in processing orders and product updates than the WooCommerce API, that was used in previous version of Woosage.  The API requires a key and secret that is associated with the website URL and is held in an encrypted config file for use by the Woosage50 Service.

Can I run Woosage on a different website after the trial?2024-01-24T16:26:00+00:00

Woosage can be run on a staging/development/test website during the trial and at the end of the trial it can then be changed to a live website. The Woosage support team will assist with this as it entails reactivating your subscrption with an updated config (revised URL).

What does the subscription cover?2024-01-09T13:44:05+00:00

The Annual Woosage charge covers the licence to use the software, all updates to cover new functionality, and Sage/Website updates. It also covers ongoing support during normal office hours (9-5, Monday to Friday, Excl. UK public holidays).

Can I run Woosage on a backup copy of my Sage data?2024-01-09T13:43:38+00:00

Yes. Access to the data is defined in the Woosage setting by means of a data path and user credentials.

Are website orders posted as Sales Orders or Sales Invoices?2024-01-09T13:43:15+00:00

Woosage has the option to post website orders as Sales Invoices or Sales Orders, depending on your preferences. Sales Invoices are created and only posted when the Update Ledgers action is taken. Sales Orders are created and stock can be automatically allocated. When your Sales Order Processing procedure has been concluded you can mark the order as Completed in Sage and create sales invoices.

What does the onboarding fee cover?2024-01-24T16:27:33+00:00

We will send an online questionnaire that you must complete prior to installation. We will then install Woosage and configure the settings. We will also check the Sage products are setup to indicate Publish to Web (Professional version only) and check that SKU codes and Tax codes are configured correctly on the website, making adjustment where necessary. We then test the functionality prior to doing a walk-through of the Woosage operations.

Which version of Sage 50 Accounts will work with Woosage?2024-01-26T13:11:09+00:00

Woosage is designed to work with UK & ROI versions of Sage 50 Accounts (all editions) and we support the latest Sage release plus the 3 previous versions (e.g. 27, 28, 29 & 30)

Does Woosage only work in the UK?2024-01-09T13:38:34+00:00

Woosage is designed for Sage 50 Accounts UK version, which is sold predominantly in the UK and ROI (Eire). It is also used in Malta, South Africa, Australia & New Zealand. Woosage is not compatible with other versions of Sage.

Does Woosage work with Remote Data Access (formerly SageDrive)?2024-01-24T16:29:49+00:00
Yes. However, Woosage must use the primary Sage data source and not the data associated with one of the satellite installations.
Can Woosage be installed on a server?2024-01-24T16:33:42+00:00
Yes. Woosage is designed to run on any Windows devices and does not require any user intervention after installation unless there are changes to website URL or API keys, which will require assistance form Woosage support.
Does Sage have to be installed on the same Windows device as the Woosage installation?2024-01-24T16:33:07+00:00
Woosage must run on a Windows device that has access to the primary Sage data source and the Sage API, called Sage Data Objects (SDO). The SDO is installed with a Sage installation, but can also be installed on its own. Note: Woosage support cannot install the SDO on your behalf.
Does Woosage allocate stock to orders when they are imported to Sage?2024-01-09T13:36:16+00:00

Woosage has an option to automatically allocate stock to Sales Order when posted to Sage.  This option is mandatory if stock updates are enabled in the Pro version in order to ensure website stock accuracy. This option does not apply if importing website orders as Sales Invoices.

How long does installation take?2024-01-24T16:34:51+00:00

As  Woosage is being installed by us then we usually do preparation once the onboarding forms have been returned and prior to the on-site installation.  The installation and setup typically takes 30 minutes to an hour, but Professional installations can take longer (up to 2 hours).

Can orders be posted to different sales nominals based on region or country?2024-01-24T16:35:37+00:00

Not currently.  This is something we may add to a future release.  However, Woosage can be setup to use the Sales Nominals defined in the customer records. Sales can also be mapped to different nominals based on payment currency (Professional feature). We have continued to enhance both versions to provide a comprehensive solution covering orders, prices, stock, products and price lists.

Does Woosage work with Composite Products and Product Bundles?2024-01-09T13:34:21+00:00

Yes, Woosage now supports Composites and Bundles in addition to Simple, Variable, and Grouped Products.  Note that we only support the official WooCommerce versions of Composites and Bundles.  Other Composite and Bundle plugins may work, but we have not tested them.

If a customer supplies a billing address and/or the delivery address in the website order that is different from the Sage Customer Record, will Woosage overwrite it?2024-01-09T13:32:53+00:00

No. The Sales Order or Invoice may use the billing and/or the delivery address from the website order, if the relevant option is activated in the Woosage settings, but the Sage Customer Record will not be overwritten.

Can Woosage deal with eBay and/or Amazon orders?2024-01-24T16:36:32+00:00

Yes, if orders are created in WooCommerce using an eBay or Amazon plugin (i.e. WP Lister) that pushes eBay/Amazon orders via the website.

How does Woosage know which order to get from the Website and import to Sage?2024-01-24T16:39:56+00:00

Normally, Woosage will get all orders from the website that are in a Processing state, which usually indicates that the order has been placed and paid for. Woosage can be set to ignore orders prior to a particular date and will ignore previously exported orders.

Do Sage users have to log out during installation?2024-01-24T16:40:47+00:00

If we are installing Woosage Professional, then users must log out while we import a marker for all website products. This takes around 1 minute plus the time to run a back up (data only, not reports etc).

What are the Woosage Terms and Conditions?2024-01-09T13:30:09+00:00

The Woosage Terms of Service can be found here. You will be asked to accept these terms when you create your Woosage subscription.

How does Woosage handle customer-specific prices, such as Sage Price Lists and Special Prices?2024-01-24T16:46:08+00:00

Woosage implements customer-specific prices in the website as role-based prices (RBP) that are applied to customers when they log in to their website account.  Each customer has a user profile that contains a role that is used to apply their prices when they are logged in.

Woosage currently supports the following plugins that have role-based pricing features:

WooCommerce Role Based Pricing & Wholesale Pricing by Elextensions – free plugin (no support for product variations)

WooCommerce Catalog Mode, Wholesale & Role Based Pricing by Elextensions – Premium plugin

The above plugins offer varying degrees of B2B/Wholesale/Trade functionality that your website may not require. If this is the case, Woosage provides a free Simple Role Based Pricing Plugin that does just that.

Similarly, if you are using a plugin with RBP functionality that we do not support (e.g. B2B for WooCommerce by Addify) then the RBP functionality can be disabled in your B2B plugin and provided via our Simple RBP plugin.

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