Frequently Asked Questions
Yes, the 2nd and subsequent subscriptions attract a 20% discount. The Onboarding fee is not discounted.
- Your website must be running currently supported versions of WordPress (6.2 recommended for Woosage) and WooCommerce (7.4 required by Woosage) and have PHP 7.4 or higher.
- The Woosage50 Service must be run on a currently supported PC or server operating system (Windows 10 or ;ater, Window Server 2022 or later) with version 6 of the .Net framework and TLS 1.3.
- Woosage50 also requires a UK & ROI edition of Sage 50 Accounts (Essentials through Professional, including Sage 50Cloud Accounts editions).
Our trial is set at 30 days to allow a reasonable time to test the functionality of Woosage. We will only extend the trial in exceptional circumstances, so we recommend that you ensure everything is ready to begin your trial.
Yes, the website URL and API key are held in the Woosage settings.
Yes, we offer full support during a trial and you can contact us for assistance during normal office hours (9-5, Monday to Friday, Excl. UK public holidays).
No. Out onboarding service includes the installation and is the quickest way to get you up and running with Woosage. Woosage is a complex product and the installation requires knowledge of Sage and WooCommerce, which is a rare combination. Additionally, the local Windows IT environment has to be considered.
- Number of orders to process
- Cycle pause time
- Number of updates, which in turn will be dependant of the number of website products
The Woosage50 Service, running on your PC or server, uses a custom REST API that is incorporated into the Woosage50 Plugin. It has been designed to be more efficient in processing orders and product updates than the WooCommerce API, that was used in previous version of Woosage. The API requires a key and secret that is associated with the website URL and is held in an encrypted config file for use by the Woosage50 Service.
Woosage can be run on a staging/development/test website during the trial and at the end of the trial it can then be changed to a live website. The Woosage support team will assist with this as it entails reactivating your subscrption with an updated config (revised URL).
The Annual Woosage charge covers the licence to use the software, all updates to cover new functionality, and Sage/Website updates. It also covers ongoing support during normal office hours (9-5, Monday to Friday, Excl. UK public holidays).
Yes. Access to the data is defined in the Woosage setting by means of a data path and user credentials.
Woosage has the option to post website orders as Sales Invoices or Sales Orders, depending on your preferences. Sales Invoices are created and only posted when the Update Ledgers action is taken. Sales Orders are created and stock can be automatically allocated. When your Sales Order Processing procedure has been concluded you can mark the order as Completed in Sage and create sales invoices.
We will send an online questionnaire that you must complete prior to installation. We will then install Woosage and configure the settings. We will also check the Sage products are setup to indicate Publish to Web (Professional version only) and check that SKU codes and Tax codes are configured correctly on the website, making adjustment where necessary. We then test the functionality prior to doing a walk-through of the Woosage operations.
Woosage is designed to work with UK & ROI versions of Sage 50 Accounts (all editions) and we support the latest Sage release plus the 3 previous versions (e.g. 27, 28, 29 & 30)
Woosage is designed for Sage 50 Accounts UK version, which is sold predominantly in the UK and ROI (Eire). It is also used in Malta, South Africa, Australia & New Zealand. Woosage is not compatible with other versions of Sage.
Woosage has an option to automatically allocate stock to Sales Order when posted to Sage. This option is mandatory if stock updates are enabled in the Pro version in order to ensure website stock accuracy. This option does not apply if importing website orders as Sales Invoices.
As Woosage is being installed by us then we usually do preparation once the onboarding forms have been returned and prior to the on-site installation. The installation and setup typically takes 30 minutes to an hour, but Professional installations can take longer (up to 2 hours).
Not currently. This is something we may add to a future release. However, Woosage can be setup to use the Sales Nominals defined in the customer records. Sales can also be mapped to different nominals based on payment currency (Professional feature). We have continued to enhance both versions to provide a comprehensive solution covering orders, prices, stock, products and price lists.
Yes, Woosage now supports Composites and Bundles in addition to Simple, Variable, and Grouped Products. Note that we only support the official WooCommerce versions of Composites and Bundles. Other Composite and Bundle plugins may work, but we have not tested them.
No. The Sales Order or Invoice may use the billing and/or the delivery address from the website order, if the relevant option is activated in the Woosage settings, but the Sage Customer Record will not be overwritten.
Yes, if orders are created in WooCommerce using an eBay or Amazon plugin (i.e. WP Lister) that pushes eBay/Amazon orders via the website.
Normally, Woosage will get all orders from the website that are in a Processing state, which usually indicates that the order has been placed and paid for. Woosage can be set to ignore orders prior to a particular date and will ignore previously exported orders.
If we are installing Woosage Professional, then users must log out while we import a marker for all website products. This takes around 1 minute plus the time to run a back up (data only, not reports etc).
The Woosage Terms of Service can be found here. You will be asked to accept these terms when you create your Woosage subscription.
Woosage implements customer-specific prices in the website as role-based prices (RBP) that are applied to customers when they log in to their website account. Each customer has a user profile that contains a role that is used to apply their prices when they are logged in.
Woosage currently supports the following plugins that have role-based pricing features:
WooCommerce Role Based Pricing & Wholesale Pricing by Elextensions – free plugin (no support for product variations)
WooCommerce Catalog Mode, Wholesale & Role Based Pricing by Elextensions – Premium plugin
The above plugins offer varying degrees of B2B/Wholesale/Trade functionality that your website may not require. If this is the case, Woosage provides a free Simple Role Based Pricing Plugin that does just that.
Similarly, if you are using a plugin with RBP functionality that we do not support (e.g. B2B for WooCommerce by Addify) then the RBP functionality can be disabled in your B2B plugin and provided via our Simple RBP plugin.
